Installation Disclaimer & Warranty Policy

Warranty & Installation Disclaimer 

Assembly by Our In-House Team

If you use our in-house installation services:

• Payment for the assembly service confirms completion and customer acceptance that the service has been delivered as agreed.

• Assembly services are non-refundable once completed.

• We offer guidance and support for any natural changes in the product post-installation (e.g. movement of timber), but these are not grounds for refund or replacement.

Assembly does not form part of the product warranty, and we hold no responsibility for the condition of the building after assembly unless a specific fault is reported within 48 hours.

Natural Timber Movement Disclaimer

Timber is a natural material. Variations in colour, grain, minor splits, swelling, shrinkage, and movement occur naturally with changes in temperature and humidity.

• These characteristics are expected and do not affect the product’s structural integrity.

• Natural timber behaviour is not a fault and is not grounds for return, replacement, or refund.

• We are happy to advise on how to manage or amend timber movement but this is a maintenance issue, not a product defect.

Customer Responsibility

Customers are responsible for:

• Ensuring a level, firm base for the building

• Following assembly instructions carefully

• Treating all timber with a suitable wood preservative within 4 weeks of delivery and annually thereafter

• Ensuring all cut, drilled, or modified sections are retreated with cut-end treatment

• Providing all necessary tools if self-assembling (hammer, saw, drills, level, etc.)

Product Size & Design Variation

• All dimensions are approximate

• Products may vary slightly from website images or descriptions due to design improvements or timber sourcing—these variations are not grounds for return

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Warranty & Timber Guarantee

We provide the following timber guarantees when products are correctly maintained and assembled:

Covers:
Rot
Decay
Insect infestation

Does NOT cover:
Natural splits, warping, or movement
Incorrect or poor installation
Products not treated within the required timeframe
Custom modifications
Incorrect base or unsuitable location

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Planning Permission & Building Regulations

• Customers are responsible for confirming whether planning permission or building regulations apply to their site.

• Permitted Development rules and building regulations change, and we strongly advise checking with your local planning authority or the Planning Portal.

Force Majeure

We are not liable for any delay or failure in performance caused by factors beyond our control, including but not limited to:

• Acts of God (storms, floods, fire, etc.)

• Civil or military unrest

• Industrial action or strikes

• Acts of terrorism or war

Legal Terms & Jurisdiction

• These terms are governed by English law

• Any disputes will be subject to the exclusive jurisdiction of English courts

• These terms do not affect your statutory rights

• No changes to these terms shall apply unless made in writing by a company director

Need Support?

If you have any questions about returns, warranties, or installation:

Call: +4402038169958
Email: info@superioroutdoors.co.uk

We’re happy to connect you with the experts for installation and maintenance advice.