Delivery & Returns

Order Confirmation:

As soon as you place your order, we will pre-authorise your card. However, your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched or configured straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 4 working days. All orders above 1000 GBP will be delivered free of charge and orders below that will be charged a flat rate of 20 GBP. Please note that some products may take longer than 4 working days to dispatch and you will be notified of this before you make the purchase.  We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@superioroutdoors.co.uk so that we can help.

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@superioroutdoors.co.uk so that we can open an insurance claim on your behalf.

Cancellations & Refunds:

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Returns 

We want you to be completely satisfied with your garden room purchase. However, due to the nature of timber products and our supplier terms, our returns and refund policy is governed in line with UK Consumer Law and the following conditions.

14-Day Money Back Guarantee

If you’re not 100% happy with your purchase, you may return it within 14 days of delivery, provided that:

  • The product is unused

  • It remains in its original packaging

  • It is in a resaleable condition

Return Collection Charges:

  • Perishable items such as insulation are non-returnable and non refundable

If the product was delivered by a third-party courier (e.g. Hermes, Yodel), customers must arrange their own return using a tracked and insured courier service. We cannot be held liable for returns lost or damaged in transit.

Cancellations & Refunds:

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order and may take up to 28 days. 

Returns Outside 14 Days

Under no circumstances will we be liable for returns made outside of the 14-day return window.

Timber movement, splits, knots and warping due to natural weather conditions are not considered defects and are not valid grounds for return or refund.

Made-to-Order and Bespoke Products

Custom-made, modified, or bespoke items are non-refundable once production has commenced.